FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
***Due to Covid-19 we are seeing shipping delays on SOME of our items. Although some of our items are not seeing more than a 1 day delay please allow for an extra 5-14 days shipping time on some of the items.***


We try our best to ship items as fast as we can. Please allow 2-4 days time for your order to ship out. Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping times in the USA are 2-7 business days, international shipping average is 7-15 business days. If shipping time falls outside of these guidelines, it will be noted in the description of that item's product page.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@thevegancenter.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please send us an email BEFORE returning your item so that we can provide you with the proper return shipping address, or any other necessary information. 
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
Yes, however, you must cancel your order before it ships. If the item is already sent you will need to go through the previously stated returns process to obtain a refund.

I have entered an incorrect address what do I do now?
If the given address is wrong we can change the address to the correct one  by emailing us within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to info@thevegancenter.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.